FAQ frequent asked questions about us our products payment transportation shipment informations.

FAQ frequent asked questions

Here you have to answer the most common questions that potential customers may ask. It is best to cover information such as return policy, product warranty information, freight and return. Check the following examples.

FAQ What products we sell

accessories of optics ,spare parts of microscope, instrument and parts,magnifier lamp, microscope stand, focus mount, eyepiece, ring led light,etc

FAQ Payment terms we prefter
TT bank transfer for regular orders, Credit card payment for samples accept

Currency we recieved
FOB USD unit price, CNF price together with freight cost
RMB with VAT invoice to your China company, send the goods to the warehouse of departure sea port or air port

What is your return policy?
Unconditional return of 30 days after purchase. please send us pictures and tell us the problem, if our fault, we will replace next order, due to international freight cost is high, so you do not need to return the fault products, we just replace and shipping together with next order.。

Will you supervise the freight and mail it to our address？
Yes, any package that can be delivered will be delivered to the destination.please email us your detailed address, reciever person, reciever company name, detailed address, and also with telepone or mobile number, so that express company can contact you in time。

Do you offer customer service？
Of course! Our friendly and professional customer service representative will answer your questions at any time.。

FAQ What is the payment method we prefer？
We prefer Bank TT telegraphic transfer from bank to our company account.。